Frequently Asked Questions
How can I place an order?
To place an order, simply browse our website and select the desired products. Add them to your shopping cart and proceed to the checkout page. Follow the prompts to enter your shipping and payment information, and confirm your order.
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, UPI & Net-Banking. The available payment options will be displayed during the checkout process.
Can I track my order?
Yes, once your order has been shipped, we will send you a shipment confirmation email containing the tracking details. You can use the provided tracking number to monitor the progress of your shipment through our website or the carrier's tracking system.
How long will it take for my order to arrive?
The delivery timeframes depend on several factors, such as product availability, your location, and the shipping method selected. Estimated delivery date is generally within 7 days. Please note that unforeseen circumstances, such as carrier delays or customs procedures, may impact the actual delivery time.
Do you ship internationally?
No, currently we deliver only within India
What if I receive a damaged or incorrect item?
In the event that your order arrives damaged or if there is an error with the products received, please contact our customer support within 5 days of receiving the order. We will guide you through the return process and ensure a satisfactory resolution.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. However, please note that once the order has been dispatched, cancellation or modification may not be possible.
What is your return policy?
In the event that your order arrives damaged or if there is an error with the products received, please contact our customer support within 5 days of receiving the order. We will guide you through the return process and ensure a satisfactory resolution.
Please make sure to provide us an opening video.
How can I contact customer support?
Have a question or need assistance? Chat with us now! Click on the chatbot icon below to connect with our friendly support team. We're here to help you every step of the way.
You can chat with us on our Instagram page by direct messaging us between 10:30 am - 6:30 pm (Mon - Sat)
E-mail ID :info@jootique.inorhelp@jootique.in
Are my personal and payment details secure?
We prioritize the security and confidentiality of your personal and payment information. We employ industry-standard encryption protocols and secure payment gateways to ensure the protection of your data. For more details, please refer to our Privacy Policy.